FAQs

Why can't I see my trip itinerary in the mobile app?
Please review the following   1. Does the email address you used to signed up for a Umapped mobile account match the email address your travel advisor u...
Fri, 19 Oct, 2018 at 1:04 PM
The new Umapped mobile app FAQ
Who can download the Umapped mobile app? Anyone and everyone! Travelers and Travel Professionals alike can download the app to access their itin...
Tue, 23 Oct, 2018 at 9:25 AM
How do I access my itinerary on the mobile app?
Step 1: Download the Umapped mobile app from either the App Store (iOS) or Google Play Store (Android) **The Umapped V2 mobile app is free to download a...
Thu, 15 Nov, 2018 at 5:43 PM
How do I reset my password on the mobile app?
Select Reset Password on the homepage. You will then be prompted to enter your email **Please ensure that the email you enter matches the email used wit...
Fri, 19 Oct, 2018 at 11:02 AM
Can I sort my trips in the mobile app?
On the new mobile app you can easily filter your trips to customize what is visible when you login.  **Due to optimization of the mobile app, travel a...
Fri, 19 Oct, 2018 at 1:08 PM
How do I access the map and directions?
You can access the map and directions feature in the mobile app for all flight bookings and vendor itinerary items (for all vendors in the Umapped vendor da...
Fri, 19 Oct, 2018 at 11:10 AM
How do I add photos to the mobile app?
Step 1: In the mobile app, go into the trip you would like to add photos and notes to. From the homepage, select the blue circle icon in the bottom right co...
Fri, 19 Oct, 2018 at 11:07 AM
Why does a trip not appear on my mobile device?
Please note, the Umapped Trip Publisher and mobile app are not automatically linked. To view your trips you will need to create an account in the mobile...
Tue, 23 Oct, 2018 at 11:15 AM