Troubleshooting

Why are my photos/videos not showing up?
By default, your photos and videos will only sync if you are on wi-fi. To verify the syncing process, please follow the steps below. 1. From yo...
Thu, 21 Jul, 2016 at 6:48 PM
I have mobile data - why are my photos/videos not showing up?
By default, your photos and videos will only sync if you are on wi-fi.  To allow syncing of photos and videos over your cellular data plan, please follow ...
Fri, 22 Jul, 2016 at 4:21 PM
I have wi-fi data - why are my photos/videos not showing up?
In some cases when connecting to some public wifi hot-spots, the Mobile app cannot connect to our servers. First try to disconnect and reconnect t...
Fri, 22 Jul, 2016 at 4:24 PM
Why can't I see the Map button?
The Map button (as shown below) is only available under the following conditions: 1. You have added Journal Pages or Places that have a ...
Fri, 22 Jul, 2016 at 4:29 PM
Why can't I see the weather button?
The Weather button (as shown below) is only available under the following conditions: 1. You have added Journal Pages or Places that have a locat...
Fri, 22 Jul, 2016 at 4:32 PM
Why can't I see my Event?
Events can be manually or automatically archived. Check your archives to see if your event has been archived.  1. Select the archived tab.  ...
Tue, 26 Jul, 2016 at 1:13 PM