FAQs

Default solution folder, feel free to edit or delete it.

Why does a trip not appear on my mobile device?
Please note, the Umapped Trip Publisher and mobile app are not automatically linked. To view your trips you will need to create an account in the mobil...
Mon, 13 Nov, 2017 at 1:20 PM
Itinerary Email Tracking
You can track and view the status of the itinerary emails sent to your Travelers in Step 5:Publish. The Itinerary Email Tracking feature will show you when ...
Fri, 1 Dec, 2017 at 9:07 AM
How do I locate my Umapped API email address?
To locate your Umapped API Email address please follow these steps: 1. Log into your Umapped account at http://trip.umapped.com 2. Click on yo...
Mon, 13 Nov, 2017 at 1:24 PM
How do I co-brand an itinerary?
You are able to add a second logo to an itinerary if the following scenarios have been set up for your trip and/or account: A. Collaboration B. IC...
Tue, 14 Nov, 2017 at 10:38 AM
Account Dashboard
The Dashboard and Trips tabs have been consolidated into a new & improved Dashboard experience.  We have added additional flexibility when searching...
Wed, 8 Nov, 2017 at 5:04 PM
Trip Summary
The Trip Summary is an automated, condensed view of all the bookings that can be added at the beginning of the itinerary. Tip: the Trip Summary can be a...
Mon, 13 Nov, 2017 at 2:53 PM
API Email Activity
You can track your API Email Activity on your account Dashboard. This feed provides you with the status of every email you have forwarded into your U...
Thu, 9 Nov, 2017 at 9:37 AM
Who can see my content?
All the information you enter in Umapped is private for your company and only visible to users that belong to your company. Within a company, Umappe...
Mon, 13 Nov, 2017 at 2:55 PM
How can I view the trip itinerary PDF?
You can download the trip PDF from the following places within the trip: 1. Step 2: Itinerary 2. Step 4: Preview 3. Web Itinerary 1. From...
Mon, 13 Nov, 2017 at 3:06 PM
Why may the email API not accept my email?
There are a couple of reasons why the email API might not accept your email. Check if you are using the correct email API address for your company. ...
Mon, 13 Nov, 2017 at 3:08 PM