FAQs

Default solution folder, feel free to edit or delete it.

Why does a trip not appear on my mobile device?
Please note, the trip publisher and mobile app are not automatically linked as the publisher is designed for the advisor and the app for the trav...
Wed, 13 Jul, 2016 at 9:28 PM
Trip Summary
The Trip Summary is an automated, condensed view of all the bookings in the itinerary.  The Trip Summary can be added in Step 2: Itinerary; after a mi...
Thu, 28 Apr, 2016 at 5:11 PM
Who can see my content?
All the information you enter in Umapped is private for your company and only visible to users that belong to your company. Within a company, Umap...
Thu, 14 Jul, 2016 at 5:40 PM
How can I view the trip itinerary PDF?
You can download the trip PDF from the following places within the trip: 1. Step 2: Itinerary 2. Step 4: Preview 3. Web Itinerary ...
Thu, 14 Jul, 2016 at 8:30 PM
How can I add a location from a booking to the Map of an itinerary?
Points on the itinerary map are automatically generated when the location for that particular booking/vendor is available. A. If you selecte...
Mon, 6 Feb, 2017 at 2:09 PM
How do I email PDF/Word files into a trip?
When forwarding PDF/Word files into your Umapped account, they will be added as an attached document in Step 3: Documents. If the PDF...
Thu, 17 Nov, 2016 at 4:23 PM
How do I merge 2 or more trips?
If you created a trip by mistake or you want to consolidate multiple trips, you can merge a trip. All the bookings, attachments and documents will be copi...
Fri, 15 Jul, 2016 at 2:16 PM
What is Add Content for in Step 2: Itinerary?
When you select Add Content in Step 2: Itinerary, you have two options: A. Add New Content B. Copy a Page from your Documents Add Content is ava...
Tue, 21 Mar, 2017 at 10:01 AM
How do I attach documents, e-tickets, vouchers to my client's itinerary?
You can upload and attach documents to a client's itinerary that are 10MB or less in size. These documents will be visible under the documents tab o...
Thu, 8 Jun, 2017 at 12:04 PM
How do I add a trip collaborator?
You can invite colleagues and third parties (agents, suppliers, vendors, tour operators, etc.) to work on trips with you!  Collaborators can be assigned...
Fri, 1 Sep, 2017 at 6:02 PM