FAQs

Default solution folder, feel free to edit or delete it.

Why does a trip not appear on my mobile device?
Please note, the Umapped Trip Publisher and mobile app are not automatically linked. To view your trips you will need to create an account in the mobil...
Mon, 13 Nov, 2017 at 1:20 PM
How do I locate my Umapped API email address?
To locate your Umapped API Email address please follow these steps: 1. Log into your Umapped account at http://trip.umapped.com 2. Click on yo...
Mon, 13 Nov, 2017 at 1:24 PM
How do I co-brand an itinerary?
You are able to add a second logo to an itinerary if the following scenarios have been set up for your trip and/or account: A. Collaboration B. IC...
Tue, 14 Nov, 2017 at 10:38 AM
Trip Summary
The Trip Summary is an automated, condensed view of all the bookings that can be added at the beginning of the itinerary. Tip: the Trip Summary can be a...
Mon, 13 Nov, 2017 at 2:53 PM
Who can see my content?
All the information you enter in Umapped is private for your company and only visible to users that belong to your company. Within a company, Umappe...
Mon, 13 Nov, 2017 at 2:55 PM
How can I view the trip itinerary PDF?
You can download the trip PDF from the following places within the trip: 1. Step 2: Itinerary 2. Step 4: Preview 3. Web Itinerary 1. From...
Mon, 13 Nov, 2017 at 3:06 PM
Why may the email API not accept my email?
There are a couple of reasons why the email API might not accept your email. Check if you are using the correct email API address for your company. ...
Mon, 13 Nov, 2017 at 3:08 PM
How can I add a location from a booking to the Map of an itinerary?
Points on the itinerary map are automatically generated when the location for that particular booking/vendor is available. A. If you selected a ve...
Wed, 15 Nov, 2017 at 4:07 PM
How do I email PDF/Word files into a trip?
When forwarding PDF/Word files into your Umapped account, they will be added as an attached document in Step 3: Documents. If the PDF/Word file is a ...
Wed, 15 Nov, 2017 at 4:16 PM
How do I merge 2 or more trips?
If you created a trip by mistake or you want to consolidate multiple trips, you can merge a trip. All the bookings, attachments and documents will be copi...
Wed, 15 Nov, 2017 at 4:45 PM