Use the Umapped Messenger to send and receive real-time messages from your clients. To enable/disable this feature, please adjust the settings for Traveler Messaging in your profile under User Preferences.


Each traveler receives a unique, personalized link to the Web Itinerary. This gives each traveler the opportunity to send chat messages about their trip plans. Travelers can also send and and receive chat messages from the Umapped mobile app.


Travel Advisors


1. You can access the Messenger feature in two ways:


A) Select the Notification icon in the top right corner of the Dashboard header and choose the appropriate trip


B) Select the Chat icon located next to any trip booking in the appropriate trip and you can message the travelers in the specific booking chat room


3. Your clients will receive a notification(s) in the top right of their Web Itinerary. When they select the notification, they will see each booking and those that have If the traveler has the Umapped mobile app as well, they will receive a notification within the app.

 


Please note, if offline when messages are sent via the Umapped Messenger, both the advisor and traveler(s) will receive email digests every 30 minutes.


Example of email digests for Messenger notifications


If you need further assistance or have additional questions please contact support@umapped.com