Please review the following to understand why a trip itinerary may not be appearing in the mobile app:


1. Does the email address you used to signed up for a Umapped mobile account match the email address your travel advisor used?

Check with your travel advisor to make sure that the email address you are using for the mobile app matches the email registered for this trip. If you received an email about your trip itinerary, please check to see what email it was addressed to.


2. Are you connected to the internet?

Internet connectivity (WiFi or Mobile Data) is required to initially download the trip itinerary to a mobile device. Once the trip has been downloaded to the mobile device, it is now accessible offline. 

Within the mobile app

  • Select Preferences
  • Ensure Enable sync and Allow sync over data (is using mobile data) is turned on. 


3. Does the mobile device require an update?

If a mobile device has not been updated, the app may not be optimized. Please check your device settings to ensure an update is not required.


If you need further assistance or have additional questions please contact