Please note, the Umapped Trip Publisher and mobile app are not automatically linked. To view your trips you will need to create an account in the mobile app using the same email as your Umapped Trip Publisher account.

Please review the following questions to understand why a trip itinerary may not be appearing on a mobile device:

1. Has the trip been Published?

Pending trips must be Published (Step 5: Publish) before they will appear in the Umapped App for mobile devices. To learn how to Publish a trip, please click here.

2. Do the Travellers' emails that you've entered match their Umapped mobile app account?

When you enter a Traveler's email, in Step 5: Publish, make sure that this is the same email address they will use when they log into the Umapped app on their mobile devices. If they have signed up to the mobile app with a different email address, you can remove them in Step 5 and re-add them with the desired email address.

3. Has your Traveller(s) connected to the internet?

Internet connectivity (WiFi or Mobile Data) is required to initially download the trip itinerary to a mobile device. Once the trip has been downloaded to the mobile device, it is now accessible offline.

4. Does the mobile device require an update?

If a mobile device has not been updated, the app may not be optimized. Please check your device settings to ensure an update is not required. 

For further assistance please contact