Please note, the trip publisher and mobile app are not automatically linked as the publisher is designed for the advisor and the app for the traveler. This means, in order to see trips you have created on the mobile device you must be added in Step 5: Publish as a traveler. 


Please review the following questions to understand why a trip itinerary may not be appearing on a mobile device:


1. Has the trip been Published?

Pending trips must be Published (Step 5: Publish) before they will appear in the Umapped App for mobile devices.  To learn how to Publish a trip, please click here.


2. Do the Travelers' emails that you've entered match their Umapped mobile app account?

When you enter a Traveler's email, in Step 5: Publish, make sure that this is the same email address they will use when they log into the Umapped app on their mobile devices. If they have signed up to the mobile app with a different email address, you can remove them in Step 5 and re-add them with the desired email address.


3. Has your Traveler(s) connected to the internet?

Internet connectivity (WiFi or Mobile Data) is required to initially download the trip itinerary to a mobile device. Once the trip has been downloaded to the mobile device, it is now accessible offline.


4. Does the mobile device require an update?

If a mobile device has not been updated, the app may not be optimized. Please check your device settings to ensure an update is not required. 


5. Has the trip been archived?

Depending on the number of trips you have listed in the app, the trip may have been archived to avoid large downloads at one time on your mobile device. Please check the Archive tab to see any trips that have been archived. 


If you are still unable to see the trip on your mobile device, please email support@umapped.com.