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UMAPPED SUPPORT & WEBINARS
Regular Support Hours
Dedicated Webinars and Training
Welcome to the Umapped Trip Publisher!
Your account and how to log in
Starting an itinerary
Adding and Importing Bookings
See all 11 articles
Getting Started Guides
Umapped Itineraries for your Clients/Travelers
Trip Publisher 101 (Terminology, Traveler Interface, Trip Building Process)
Trip Publisher Training Guides
Building a Trip for Sabre Users
Instructions for Collaborators
See all 12 articles
Ensemble Hotel and Cruise Amenities
Updates and What's New
Web Itinerary 2.0
Day-of Live Flight Notifications and Updates for Travelers
Itinerary Email Tracking
See all 14 articles
How do I change my account password?
How do I update my contact information?
How do I manage my Company Information & Users?
Trip Publisher User Types
See all 9 articles
Travelport Live (Apollo, Galileo, Worldspan)
See all 34 articles
Why does a trip not appear on my mobile device?
How do I locate my Umapped API email address?
How do I co-brand an itinerary?
Who can see my content?
See all 37 articles
Cropping Trip Cover Photo
What photos will look best in a trip?
How do I add photos to a booking?
How do I add photos?
Why does my cover photo look different in the trip PDF?
See all 7 articles
Documents and Pages
What are Umapped Documents?
How do I create a custom Umapped Document for a particular trip or set of travelers?
How do I add Umapped documents to my trip itinerary?
How do I reorder the Pages of a Umapped Document?
How do I re-order the photos in a Page?
See all 8 articles
Can I integrate destination content from the web?
Adding destination content from Wcities
Vendor Profiles and Vendor Database
What is the Umapped Vendor Database?
How do I customize vendor profiles?
How do I add or edit hotel contact information and other vendor details?
Create New Vendor Profile
How do I match an imported vendor to the Umapped Vendor Database?
Templates and Group Bookings
How do I publish the same trip to different groups of travellers?
What are templates and how can I use them?
Why doesn’t my Template appear for other users?
How do I duplicate a trip?
How do I add components of a template into a trip?
See all 6 articles
Can I view the Web Itinerary on my mobile device?
How can I access my Web Itinerary?
Why am I unable to log into my Web Itinerary?
What is Guest Access?
Why am I not seeing the Traveler Collaboration feature?
Can I use the Umapped mobile app offline?
How can I get the Trip Itinerary on my mobile?
Umapped Mobile App for Android Users
How do I access my itinerary on the mobile app?
How do I reset my password on the mobile app?
See all 8 articles
Why can't I see my trip itinerary in the mobile app?